Date: 2023-02-23
Position Title: Customer Success Associate
PURPOSE OF POSITION:
Candidate will be responsible to handle the queries and complaints from Australian customers
PRIMARY DUTIES AND RESPONSIBILITIES:
- Follow procedures methodically to accurately respond to client requests for information including smoke alarm quote, compliance status, invoice requests, inspection status updates.
- Provide clients with information relating to smoke alarm legislations in various states and territories.
- Provide quotes and information to clients relating to upgrading their smoke alarm system.
- Responsible for accurate and efficient processing of new property lists.
- Responsible for accurate and efficient processing of client and technician work orders
- Responsible for accurate and efficient processing of client invoices
ELIGIBILITY:
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Proven customer support experience or experience as a Client Service Representative
WORK CULTURE:
- Work from office.
- 5 days a week with 2 rotational off
- Rotational Shifts (Australian Timings)
Job Function: Operations
Job Type: Full Time
Experience: 0 to 1 Year in International BPO
Location: Gurgaon, India
Work Mode: WFO Only
Shifts: 9hrs (As per Roster)
Working Days: 5 Days Working 2 Rotational Week Offs
Qualification: Graduates Only
Salary: 27K - 29K CTC
Interview Rounds:
- HR Round
- Re-Screening Round
- Client Round
Note: All rounds will be held over the video call.
Interested candidates drop resume:- 8267055746
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